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Remote Engagement Specialist - Midlands

  • City / Town: West Midlands
  • Date posted: 17/03/2020 07:00:00
  • Sector: E-Detailing Sales
  • Employee status:
  • Employment status: Full Time
  • Job reference: R1123502
  • Consultant: Sara Jackson

Location:  Midlands- UK

***18 Month Fixed-Term Contract*** 


IQVIA is looking for a Remote Engagement Specialist to work within the cross-functional Key Account Management team to drive digital engagement activities within our priority accounts.  

The role has a mix of approximately 80% remote engagement and 20% face to face interactions. This role is predominantly home based but some travel will be required for the face to face interactions. 

As a Remote Engagement Specialist, you will: 


  • Drive the digital transformation in the field forward within the Ophthalmology team, boosting digital contact rates and contributing to the overall share of voice. 

  • Convert customer contact from predominantly face to face to digital to drive remote calling rate vs target 

  • Work closely with the KAM team to develop and execute stakeholder level multi-channel cycle plan (MCCP) 

  •  Leverage digital channels with a focus on e-mail 1:1; remote e-detailing and sales driven webinars 

  • Drive sales forward, rapidly build meaningful relationships to assess and address digital customer needs 

  • Work closely with the IMCM (Integrated multi-channel marketing) content lead to support content development and feedback needs. 

  • Drive best practice in digital channel execution, supporting team to increase share of voice and message retention through digital activities 


Reporting to the Senior Brand Manager the Remote Engagement Specialists will work as part of a broad cross functional team.  Specifically, the RES will work in very close collaboration with the KAM team as well as members of HO brand team. 


As a Remote Engagement Specialist, you will need:  


  • Business related or life sciences degree, with over 5 years’ experience in a related sales or marketing function 

  • Previous experience in medical, market access and other commercial functions. 

  • Proven track record of sales success in the pharmaceutical industry 

  • Excellent communication skill (F2F and Digital) and the ability to articulate a compelling argument to gain commitment of ‘call to action’ close 

  • Above average IT literacy, proactive and passionate about digital engagement and technology 

  • Exceptional customer focus with the ability to balance customer relationships and strong business outcomes 

  • Ability to simplify and communicate complex situations to remove external barriers 

  • Experience within Ophthalmology is ideal 

  • Experience in secondary care is preferred 

  • Proven ability to work autonomously and demonstrate pro-activity and agility in a cross functional team 


At IQVIA, your contributions will be rewarded with:  

  • Excellent Salary, Bonus & Company Car  

  • Life Assurance & Pension  

  • Additional Voluntary Benefits available including:  

  • Health Insurance (Dental, Health Screen and Optical)  

  • Health Clubs and Gym Discounts Give As You Earn  

  • Private Health Insurance  

  We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  


  • Helped commercialize 94 of the Top 100 best-selling products of 2017  

  • 64,000 employees conducting business in more than 100 countries   

  • 4th Largest Life Sciences Employer in the UK  

  • S&P 500 company   


IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

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