Senior Manager, Patient Support Services Training

Senior Manager, Patient Support Services Training (Per Diem)

This per diem training role aligned with IQVIA’s Centralize Outsourcing Operations Hub (COOH) team covering Patient Support Services. The Senior Manager for Patient Support Services Training will be responsible for the design, development and implementation of learning programs for field-based roles on an as needed/per diem basis determined by project needs. With limited guidance, this role will provide expertise to support training initiatives and demonstrate the ability to work collaboratively with cross-functional partners to ensure the delivery of business results.

Patient Support Services Training - Responsibilities

• Responsible for the design, development, approval, and delivery of aligned training, as well as, foundational and customer engagement skills training
• Function as a subject matter expert for patient support services and deliver on all aspects of training (home study, live, and virtual) programs leveraging adult leaning principles, including but not limited to: agenda creation and revisions, new hire on-boarding, training communications, compilation/creation of master slide decks and systems training user guides, coordination of presenters for live and virtual training events, development of workshops, leader guides and train-the-trainer events, and reinforcement training activities
• Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances field effectiveness

Qualifications (Required)

• Bachelor's degree from an accredited College or University required
• At least two (2) years professional experience in training, education, or a professional certificate in training
• The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
• Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
• A strong understanding of technological resources; examples include Outlook, Word, PowerPoint and Excel

Preferred Qualifications

• Pharmacy Technician and/or Medical Claim Processing preferred
• Call center experience preferred
• Excellent interpersonal, project management and organizational skills
• Strong foundation in virtual engagement platforms (e.g. MS Teams, WebEx & Adobe Connect)
• Excellent presentation/facilitation skills (virtual and live)
• Excellent coaching and counseling skills (virtual and live live)
• Strong working knowledge of Situational Leadership, Emotional Intelligence and DiSC (desired)
• Excellent problem solving and critical thinking skills
• Proactive and positive approach to providing solutions
• Ability to operate independently and to make informed decisions
• Excellent verbal and written communication skills
• Excellent vendor management skills
• Strong attention to detail
• High degree of discretion and confidentiality
• Ability to work within a matrix team environment
• Ability to establish and maintain effective working relationships with coworkers, managers and clients

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $45-$90 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.