Sales Operations Officer

Position Summary: We are seeking a dynamic individual to fulfill the role of Office & Sales Operations support. This position will be responsible for managing all aspects related to office space and facilities, as well as serving as the primary sales support & steward for our Customer Relationship Management (CRM) system. The ideal candidate will possess a blend of organizational skills, attention to detail, and technical proficiency to excel in this dual role.

Responsibilities:

Office & Facilities Operations:

• the day-to-day management of the office space, including maintenance, cleanliness, and organization.
• vendor relationships for office supplies, equipment, and services.
• office moves, renovations, and space utilization projects as needed.
• and implement office policies and procedures to ensure a safe and productive work environment.
• as the primary point of contact for office-related inquiries and requests.
• compliance with health and safety regulations and protocols.
• and manage office security systems and protocols.
• any facility-related issues promptly and effectively.
• with cross-functional teams to optimize office space utilization and efficiency.

Sales Administrative and Support:

• the sales team with administrative tasks, including preparing sales reports, presentations, and documents.
• sales meetings, appointments, and travel arrangements as needed.
• as a liaison between the sales team and other departments, facilitating communication and information flow.
• sales support by managing customer inquiries, processing orders, and resolving issues in a timely manner.
• in the organization and execution of sales events, conferences, and promotional activities.
• Data Stewardship to administer and maintain the CRM system, including user access, data integrity, and system configuration.
• training and support to CRM users, ensuring effective utilization of the platform.
• and implement data governance policies and procedures to maintain high-quality CRM data.
• with sales, marketing, and other departments to capture and analyze data requirements, ensuring alignment with business objectives.
• reports and dashboards to track key performance indicators and provide actionable insights.

Qualifications:

• degree in Business Administration, Facilities Management, Information Technology, or related field.
• experience preferred but not compulsory.
• experience in office operations management, facilities management, or related roles.
• understanding of CRM systems, preferably VEEVA CRM, and experience in data stewardship or administration.
• communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization.
• mindset with a keen attention to detail and the ability to translate data into actionable insights.
• in Microsoft Office Suite and other relevant software applications.

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IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com