The evolution of life sciences commercial models in the post-covid era
There’s no doubt that COVID-19
has accelerated life sciences commercial models and capabilities. The pandemic has dramatically changed the way pharma
companies operate and think about their organisational strategies. For
instance, companies have been forced to become more agile and provide a
seamless customer experience. As a result, building
digital experiences for customers has become a key focus, as well as
creating a strong digital strategy. Companies have had to reassess their models
and adapt to the new normal. But, what are key ways COVID-19 has impacted
commercial models? Read on to find out more.
Changing perceptions
Previously, life science companies have been slow to adopt
remote meetings due to a natural preference for face-to-face meetings, which
has been the case for many other industries. However, as remote working has now
become the standard, the life sciences sector has become much more accustomed
to remote engagement. In the early period of the pandemic, the industry
struggled with uncertainty, but now there’s much more confidence in regard to
working remotely and in hybrid roles. According
to research, 87% of life sciences companies plan to offer hybrid models in
the future – which shows that the industry has embraced the changing digital
landscape.
New skillsets
There are now greater opportunities for life sciences teams
as a result of the shifting landscape. For example, the hybrid model will
demand different skill sets for effective
medical communication, so sales teams will need to know how to continue to
add value while working remotely. As a result of the changing market and more
products being introduced, there’s a greater need for complex scientific roles.
This means medical science liaison roles will continue to evolve and become
more important in the future.
Enhanced health systems
Another one of the key insights for life sciences commercial
models as a result of COVID-19 is the improvement of patient engagement and the
opportunities for health systems. There’s now a greater reliance on remote
consultations, which is more flexible and time-efficient, and it provides a
more streamlined experience for patients. Due to the efficiency of remote
communication, medical professionals also have more opportunities to better
manage their workflows
However, there are still some drawbacks to virtual
communication models, such as it being less personal than face-to-face
interactions – which to an extent, foster higher quality and more engaging
conversations. To achieve a fully-realised health care system, it’s important
that pharmaceuticals adopt a hybrid model, in which they utilise both
face-to-face and remote meetings with patients. This way, medical professionals
will be able to communicate more effectively and achieve maximum results.
Overall, post-COVID-19, there will be more opportunities to offer different
healthcare services.
The future of patient journeys
Moving forward, as a result of the greater desire for a
digital strategy, there will be more opportunities for companies to evolve even
further and stand out in the market. This means creating more engaging patient
journeys to tackle rare diseases and other areas. The patient journey will no
doubt continue to be a key focus in the future as life sciences companies adapt
to the digital landscape. Therefore, the industry needs to embrace the
evolution that’s taking place and focus on delivering an “omnichannel” strategy
for patients – which is about creating seamless and high-quality patient
journeys.
Join us on our mission to deliver the best healthcare
solutions
At IQVIA, we deliver quality medical solutions and
patient-centric commercial communications to help ensure the success of a wide
range of pharmaceutical companies. We have a strong commitment to making a
difference in the medical, life sciences and pharmaceutical sectors, and we
offer equal opportunities to every individual with flexible work schedules. Browse our jobs and
contact us for further information and keep reading our blog posts for more news and insights.
We’re happy to help you.
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