Virtual Patient Navigator – Diabetes

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally.  Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them.  We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients.  A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate patients or prescribers.  With the right experience, you can help deliver medical breakthroughs in the real world.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products.  With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that we are currently looking for a Virtual Patient Navigator to join our team.  The Virtual Patient Navigator will provide education about specific diabetes treatments, and resources to help patients better begin and manage their diabetes and resources associated with their prescribed medication. Virtual Patient Navigators are responsible for participating in one-on-one communications with enrolled patients by telephone, video platforms, email and SMS strictly following the guidelines of the program. Since the program is strictly educational based, Virtual Patient Navigators do not provide medical advice or work clinically within this role.

Required and Preferred Qualifications: 

• Bachelor's degree and/or BSN Required
• 3+ year as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES) required
• Complete understanding and application of principles, practices, and standards in diabetes care directly with patients required
• Registered Nurse, Registered Dietitian, Physician Assistant, Nurse Practitioner, Pharmacist, or other relevant certifications that are Healthcare related is preferred
• Contact Center Experience using a telephony platform is strongly preferred
• Motivational Interviewing experience preferred

Additional Qualifications:

• Must work from a dedicated workspace in their primary home residence
• Experience with direct patient interaction and support for persistence and compliance
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
• Demonstrated effective presentation skills; excellent interpersonal (written/verbal/virtual) communication skills
• Demonstrated ability to work independently fast-paced work environment
• Demonstrated ability to build relationships with customers and cross-functional partners
• Fully competent in MS Office (Teams, Word, Excel, PowerPoint, SharePoint)
• Excellent documentation accuracy
• Drive and enthusiasm for supporting patients
• Excellent listening and problem-solving skills
• Bilingual (i.e., fluency in Spanish and English) is desirable

#LI-CES

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is $110,000-$120,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.